Customer Relations Executive - Bali (Fast Career Growth & Travel Opportunities)

Join Altramarketing as a Customer Relations Executive in the heart of Bali and take your career to new heights! This is a unique opportunity to work in a dynamic, fast-paced environment with fast career progression, a leadership development program, and exciting travel opportunities. As a Customer Relations Executive, you'll be at the forefront of managing customer interactions, ensuring satisfaction, and driving our business growth in Bali's vibrant tourism sector.

Altramarketing is a leading marketing agency in Indonesia, known for its innovative approaches and commitment to excellence. With offices in various tourist hotspots like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, we offer a dynamic and diverse work environment. We're looking for a passionate and dedicated Customer Relations Executive to join our team and help us continue to thrive in the competitive tourism industry.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer relationships to ensure high levels of satisfaction and loyalty.
• Handle customer inquiries, complaints, and feedback, resolving issues promptly and professionally.
• Collaborate with sales and marketing teams to develop and implement customer retention strategies.
• Monitor customer satisfaction metrics and provide regular reports to management.
• Assist in the organization and execution of customer events and promotions.
• Stay up-to-date with industry trends and best practices in customer relations.
• Provide exceptional customer service, ensuring all interactions are friendly, efficient, and personalized.
• Support the team in achieving monthly and quarterly targets for customer satisfaction and retention.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, customer relations, or a similar role in the tourism or hospitality industry.
• Strong communication and interpersonal skills, with the ability to build rapport with a diverse range of customers.
• Excellent organizational and time management skills, with the ability to handle multiple tasks and deadlines.
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively in both languages.
• Proficient in using Microsoft Office Suite, including Excel and PowerPoint.
• Knowledge of CRM software, such as Salesforce or HubSpot, is a plus.
• Ability to work well under pressure and in a fast-paced environment.

🛠️ Keahlian

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